Black Car Lux LLC (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our chauffeur services and website (www.blackcarlux.com). By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

Personal Information:

• Name
• Contact information (phone number, email address, physical address)
• Payment information (credit card details, billing address)
• Travel details (flight numbers, arrival/departure times, pick-up/drop-off locations)
• Special requests or preferences

Usage Information:

• Website usage data (IP address, browser type, pages visited, time spent on pages)
• Device information (device type, operating system)
• Location data (when using location-based services)
• Trip and ride data.

Communication Information:

• Records of correspondence with us (emails, phone calls, text messages)

2. How We Collect Information

We collect information through various methods:

• Directly from you when you book a service, create an account, or contact us.
• Automatically through your use of our website and services (cookies, web beacons, and similar technologies).
• From third-party service providers (payment processors, travel agencies).

3. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our chauffeur services.
• To process payments and transactions.
• To communicate with you regarding your bookings and inquiries.
• To personalize your experience and improve our services.
• To send promotional offers and marketing communications (with your consent).
• To comply with legal obligations and protect our rights.
• To ensure safety and security.
• For internal operations, such as data analysis, testing, and research.

4. Sharing Your Information

We may share your information with:

• Service Providers: Third-party companies that assist us in providing our services (payment processors, IT support, marketing).
• Chauffeurs: To facilitate your booked service.
• Business Partners: Travel agencies or other companies that we collaborate with.
• Legal Authorities: When required by law or to protect our rights and safety.
• In the event of a business transfer: if we are involved in a merger, acquisition, or sale of assets.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

• We use encryption and secure socket layer (SSL) technology for sensitive data.
• We restrict access to personal information to authorized personnel only.
• We regularly review and update our security practices.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the information we hold about you.

Correction: You can request to correct any inaccuracies in your information.

Deletion: You can request to delete your information (subject to legal limitations).

Opt-out: You can opt-out of receiving marketing communications.

Data Portability: You can request to receive a copy of your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at booking@blackcarlux.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. You can manage your cookie preferences through your browser settings.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the “Effective Date.”

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Black Car Lux LLC

590 Madison Ave,
New York, NY 10022,
United States

booking@blackcarlux.com
(800) 985-9601